CUSTOMER SERVICE AND FAQ
Would you like to learn more about our products or have specific requests?
Check out our FAQ: you will find answers to frequently asked questions in this section.
In case you do not find the information you are looking for, please contact our dedicated Customer Service Department.
You can send an email to firstname.lastname@example.org.
Our customer service is available to you Monday through Friday, 9:00 am to 5:30 pm.
Would you like to learn more about our products or have special requests?
Our Customer Service Department is available to answer your questions and provide assistance.
Contact us by email at email@example.com.
Our team is operational Monday through Friday, 9:00 am to 5:30 pm.
To subscribe to the MNP Newsletter and be kept informed of news, offers and special events, simply register on the site and give your consent to receive promotions and newsletters.
Check that it has not ended up in the "spam" or "Promo" folder. Search for "MNP" or "Mesauda Nail Pro" in the search bar. If you cannot find the email, please contact our Customer Service firstname.lastname@example.org.
MNP has always been based on quality and respect: every single product is designed with safety in mind, paying close attention to the ingredients used. This is why all MNP products are developed in compliance with EEC and USA-FDA (Food & Drug Administration) regulations.
MNP products comply with all the requirements of European cosmetic legislation and, in accordance with EU Regulation 1223/2009, do not contain heavy metals. Nickel is never used as a component in the production of cosmetics as it is forbidden by the European Community: it is not present in the ingredient lists of any of our products.
MNP is constantly striving for the best possible product in terms of formula and packaging. Almost all of our formulas are produced in the United States. Some products, such as files, are made in Korea, while cutters and lamps are made in China, as indicated on the packaging by law.
In the case of intolerances and allergies, we recommend applying a very small amount of the product to the forearm and letting it sit, ideally for a whole day. If redness and/or itching occurs, discontinue use of the product; otherwise it is safe to use.
The application of Gel Polish and gel from Nail Enhancement is not recommended during pregnancy. We recommend that you consult your doctor for further information.
The list of ingredients (INCI) can be found on the product or its packaging and on the website, on the relevant page of each product.
The European Community Directives state that if the stability of a cosmetic product exceeds 30 months, an expiry date is not compulsory: this applies to all MNP products. This applies to all MNP products. Instead, the PAO (Period After Opening) must be indicated, i.e. the duration - expressed in months - of the product after opening the packaging. This indication is present on all our products except for single-dose and pressurised products, as required by law.
MNP does not carry out or commission any tests on animals, in accordance with the relevant European legislation. The Cruelty Free Bunny logo, which requires registration with certain private organisations, is neither compulsory nor necessary in order to guarantee and prove compliance with current legislation. However, MNP always checks for the absence of safety tests on animals when developing new products.
The MNP Gift Card is a gift card that you can load with an amount of your choice. Once you have completed the card purchase process, you will receive two emails:
an order confirmation email and an email with the gift card code, to send to whomever you wish. The email will contain a discount code that you can enter in the shopping cart page for future purchases.
For more information, see the Rules.
No, the MNP Gift Card is a virtual gift card. The buyer will receive an email with the code of the card, which will be used for future purchases.
You can use the gift card for all your purchases on this site. Just enter your card code when you check out.
No, our Gift Card can only be used to purchase on this site.
Yes, the MNP gift card is valid for one year from the date of purchase.
If you are interested in becoming a reseller of MNP, Top Notch and ME by Mesauda products, please send us an email to email@example.com indicating the following data: First and last name, email, phone number, your region.
One of our agents will contact you as soon as possible.
To be included in the Store Locator, you need to fill in the form for entering your business data. You can request the form from your agent.
To order new products you can contact your agent directly. If you have difficulty getting in touch with the agent, you can send us an email to the following address firstname.lastname@example.org
If you are already our customer, you can send us an email with your request to the following email address email@example.com.
If you are not a reseller of MNP, Top Notch and ME by Mesauda products, please send us an email to the following address firstname.lastname@example.org indicating your interest in organising a course and including the following data: First and last name, email, phone number, your region. You will be contacted by one of our agents.
For information on courses and the calendar, go to the Training page. For information on a course organised at a point of sale on a specific date, please contact the point of sale directly.